Administrator

Elis UK Limited • Full-time • GB • £26.50k - £28k / year • 1d ago

About a career with Elis

Are you an organised, customer‑focused administrator who thrives in a busy environment?

We are looking for a proactive, organised and customer‑focused Administrator to join our team at our Leicester site. Working 07:00–15:00, you will play a key role in supporting the team through excellent administration and first‑class service delivery.

As an Administrator, you will provide professional, accurate and efficient administrative support across the operation. You will be a key point of contact, ensuring customer satisfaction, high‑quality data processing, and smooth day‑to‑day workflows.

Your Mission at Elis

In this role, you will:

Customer Support & Communication

Build strong relationships with customers and colleagues, offering first‑line support.
Accurately record customer orders via phone or email.
Proactively manage customer queries and keep them updated.
Notify customers courteously of any delivery shortfalls.
Promote Connect ordering and support customers with system queries.

Administration & Data Handling

Complete timely and accurate data entry, including payroll data and customer charges.
Provide HR administration support for Managers (new starters, leavers, absence, maternity, etc.).
Professionally escalate any issues requiring management involvement.
Carry out reception duties as needed.
Maintain strict confidentiality and follow company policies and procedures.
Support with general office administration as required.

What will make you stand out?

Skills & Knowledge

We’re looking for someone with:

Solid administration experience
Strong IT skills (Word, Excel, Outlook) – minimum Level 2
Excellent communication and customer‑service skills
A confident, professional telephone manner
Strong organisational skills with the ability to prioritise work independently
Accuracy, attention to detail, and a methodical approach
Calmness under pressure and ability to multi‑task
A collaborative, reliable and flexible approach
Payroll experience (desirable but not essential)

Education & Experience

Essential:

Minimum 2 years’ administration experience involving customer contact and telephone work
GCSE English Language (or equivalent)
GCSE Mathematics (or equivalent)
Microsoft user qualification demonstrating digital literacy

Desirable:

NVQ II or III in Administration

What's on offer?

29 Days Holiday
Employee Assistance Programme
On-site Parking

Why Join Us?

You’ll be part of a supportive, dedicated team where your contribution directly supports operational excellence and service quality across the business. If you’re proactive, organised, and confident in dealing with people, this role offers a great opportunity to develop within a key support function.