Position Summary: Oversee all aspects of Service Center operations, including the management of revenue, sales, profit, human resources activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values.
Essential Functions:
- Ensure compliance with regard to product label, licensing, recurring training requirements, and existing company policies
- Foster and enforce a consistent culture of safety in line with our core values
- Drive commitments within your team to provide uncompromised customer service
- Resolve customer complaints and issues promptly and professionally
- Create and achieve monthly and quarterly revenue and sales budgets
- Daily oversight of expenditures that impact profit
- Manage daily and monthly production goals
- Create a positive sales culture that facilitates achievement of Service Center goals
- Adhere to company pricing and sales guidelines
- Manage accounts receivable process
- Process accounts payable invoices and check for accuracy
- Manage cash funds, company credit card(s), and expense reports
- Assess and negotiate customer warranty claims
- Manage payroll and HR required activities
- Maintain effective staffing levels by hiring for open positions and forecasting for future needs
- Regularly lead performance feedback and reviews
- Explain & train on compliance, inspection, treatment, materials, and sales procedures
- Conduct routine Check-ins of Team Members
- Maintain records within company and government guidelines for Team Members, the Service Center, and customers
- Manage and maintain fleet, equipment, and material inventory
- Other duties as required
Minimum Qualifications:
- Industry experience (preferred)
- Demonstrated leadership abilities
- Effective verbal and written communication
- Conflict resolution
- Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals)
- Proven track record in achieving sales results
- Proven ability to multitask
- Strong organizational skills
- Basic math skills
- Ability to pass any state regulatory agency required licensing/certification exams
- Able to work a 40-hour (minimum) work week
- Accessible after hours (including weekends/holidays)
- Possess a current driver's license in the state where you work
- Ability to pass background and drug screening tests upon offer of employment
- Meets company driving standards
- High school degree or equivalency, college preferred
Physical Demands:
The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.
- Constant mobility including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, stretching, and standing for long periods
- Climbing into attics and crawling in crawlspaces
- Daily physical labor
- Lifting up to 50lbs
- Driving an automatic vehicle
Environmental Factors:
- Work both indoors and outdoors, in various weather conditions
- May withstand extreme conditions such as heat in an attic in Summer or the chill of a crawlspace in Winter
- Exposure to vegetation, dust, dirt, insects, and animal remains
- Some work in cramped spaces
We are an Equal Opportunity Employer and Drug-Free Workplace
(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications)
