About the job
Salary: Competitive, starting from £60,000 per annum, commensurate with skills, experience, and the successful applicant’s fit for the role.
Field based, with extensive travel across the UK, plus regular overnights away from home
The postholder will have overall responsibility for the British Pest Control Association’s (BPCA) membership engagement, development, technical (pest control) support, compliance and member assessments.
The postholder plays a crucial role in devising and ensuring the delivery of the membership development/engagement strategy, including plans, objectives and Key Performance Indicators (KPIs) in line with the BPCA’s mission and vision.
They’ll be an active member of the BPCA Senior Management Team, influencing processes, procedures and policies across the organisation. The role has overall responsibility for the delivery and maintenance of quality, as well as the range of member support services, benefits, and partnerships.
Your work will involve leading the technical and membership team, which is a small, dynamic team within an award-winning Association, full of trade association professionals.
Your application will remain strictly confidential and only accessible to essential BPCA staff. It will not be shared with volunteers or Board members. Absolute discretion guaranteed.
The person
You’ll have an established background in a relevant role and above all, you’ll be an excellent communicator with a passion for the sector and protecting public health.
This is an outward-facing role with clear deliverables and requires a person who is willing to self-motivate, self-organise, and drive quality standards. To work with us, you must be dedicated to professionalism, ethical conduct, and maintaining confidentiality.
We need a bright, focused individual dedicated to building lasting relationships with colleagues, members, and stakeholders.
Armed Forces Covenant
BPCA is proud to have signed the Armed Forces Covenant. We welcome applications from current and former service personnel, reservists, veterans, and military families. Many of the skills developed in military life, such as resilience, problem-solving, and attention to detail, translate brilliantly into our sector. We are committed to fairness, respect, and removing barriers for the Armed Forces Community, and we’ll provide reasonable additional onboarding support wherever needed.
About us
We’re the British Pest Control Association (BPCA) – the UK’s trade association for pest management. We provide support and a voice within the sector to over 750 member companies and 10,000 affiliates, with a c. £1.8m turnover.
Established in 1942, we’re a not-for-profit membership organisation with a suite of benefits, courses, events, and publications. We operate from our premises on Pride Park, central Derby, 10-minute walk from Derby Train Station.
To apply
The job description and person specification for the role is available via bpca.org.uk/jobs.
Please provide a covering letter which includes your current salary details along with your CV.
These should be sent to Lorraine Norton, Operations Manager, 4A Mallard Way, Pride Park, Derby DE24 8GX or via email to lorraine@bpca.org.uk to arrive no later than 10.00am on Monday 2 February 2026.
First interviews will be held 11/12 February. Second interviews, if required, will take place on 24/25/26 February.
The successful candidate will be subject to relevant DBS checks.
January 2026
NO AGENCIES
Head of Membership and Technical
Job description, responsibilities and personal specification
Trade Association
Responsible to Chief Executive
Direct reports Technical and Compliance Manager, Member Support Officer x 3
Location Hybrid, UK wide for member engagement, Derby office for meetings, very occasional overseas travel
Salary Competitive, starting from £60,000 per annum, commensurate with skills, experience, and the successful applicant’s fit for the role.
Hours 36.5 per week (full-time role, permanent)
Reduced hours could be considered for the right applicant.
Principal function
The postholder will have overall responsibility for British Pest Control Association’s (BPCA) membership engagement, development, technical support, compliance and member assessments.
The postholder plays a crucial role in devising and ensuring the delivery of the membership development/engagement strategy including plans, objectives and Key Performance Indicators (KPIs) in line with the BPCA’s mission and vision.
They’ll be an active member of the BPCA Senior Management Team influencing processes, procedures, policies across the organisation. The role has overall responsibility of the delivery and maintenance of quality and range of member support services eg TrustMark, Quest etc
This is an outward-facing role with clear deliverables and requires a person who is willing to both self-motivate, self-organise and drive quality standards.
All members of the BPCA Staff team are expected to adhere to the values and behaviours of the Association.
The successful candidate will provide line-management of the membership and technical team and be enthusiastic about the team’s development as the Association moves forward into advanced recognition and influence within the pest management industry.
Key skills, attributes and desirable qualities:
· Commercial/sales: Communicating, engaging with and influencing members to grow the membership and improve engagement.
· Manage and maintain relationships with external stakeholders to maintain and grow the integrity of the organisation, particularly from a technical perspective.
· Lead team(s) and make informed operational decisions based on sound analysis and judgement and provide strategic input.
· Technical knowledge: provide technical leadership working in collaboration with stakeholders and the Technical and Compliance Manager. Devise a technical services plan and monitor implementation against plan and evaluate results and impact.
· External representation: be BPCA lead at key external industry forums and be a voice in the media in collaboration with the Technical and Compliance Manager.
· Events/Marketing/PR: work closely with the Events and Marketing Managers to contribute to development of the Annual Content Plan for events/publications etc. and lead/attend member events and webinars.
· Finance/budget: Manage the membership and technical budget.
Key responsibilities
The job description and person specification for the role is available via bpca.org.uk/jobs
Quality and service improvement
The postholder will be required to focus on quality and continuous service improvement. Quality for BPCA means ‘Fit for purpose’; the processes we follow, and products and services we deliver should all be suitable for their intended purpose. Our approach should be "right first time"; mistakes should be eliminated.
Each employee of BPCA has a responsibility to monitor and propose changes which improve BPCA processes, products, work ethics and the environment to deliver:
- Closer and more productive relationships with our customers
- Long term service improvements rather than quick fixes
- Cost savings
- Elimination of wasted time and effort.
The above list is not exhaustive. The job holder may be asked to carry out such other duties within their capability as may be required from time to time.
Essential qualifications
· Minimum: Educated to degree level in relevant discipline
· Established background in pest management will be highly desirable or experience in a senior membership role
· Full driving licence.
Essential skills and experience
· Articulate and persuasive individual who enjoys building productive relationships at all levels
· Ability to work independently and effectively as part of a team
· Ability to plan workload to maximise efficiency
· Willingness to travel/work away from home
· Resilience
· Excellent presentation and communication skills
· Ability to identify opportunities
· Commercially aware and member-focused
· Excellent IT skills.
Desirable skills
Five years plus experience in a senior pest management or senior membership association role.
The package
Competitive, starting from £60,000 per annum, commensurate with skills, experience, and the successful applicant’s fit for the role.
Additional benefits:
- Salary reviews
- Annual bonus scheme (non-contractual)
- Company car allowance
- Stakeholder pension scheme (after a qualifying period)
- Private health care (after a qualifying period)
- Employee Assistance Programme
- 25 days holiday plus public holidays, increases with milestone recognition
- Work phone, laptop and equipment provided
- Regular team days and a Christmas party
- Excellent working conditions.
